Refund and Returns Policy

Last Updated: 28 December 2024

Thank you for shopping with FudKing. We strive to provide you with the freshest products and best service. If you’re not completely satisfied with your purchase, please review our policy below.

1. Returns

• Perishable Goods: Due to the nature of perishable goods, we do not accept returns once the order has been successfully received. Please check before receiving.
• Non-Perishable Goods: If you believe a non-perishable item is defective or damaged, please contact our customer service team within 3 hours of receiving your order, or do not receive from delivery.

2. Refund Requests

• Eligibility: To qualify for a refund, you must notify us of the issue within 3 hours of receiving your order.
• Documentation: To process a refund, we require a receipt or proof of purchase, along with details of the issue and photographic evidence of the damaged or defective product within 3 hours.

3. Refund Process

• Review: Once we receive your claim, our team will review the details and decide on the eligibility of the refund.
• Approval: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3 number of days, depending on your payment provider’s policies.

4. Exceptions

• Quality Guarantee: If you receive produce that does not meet our quality standards, we will offer a refund or replacement at our discretion.
• Misdelivered Items: If you receive an item that was not part of your order, please contact us immediately. We will arrange for the correct item to be delivered at no additional cost.

5. Contact Information

For any questions or concerns regarding refunds and returns, please contact us at: [email protected]