Terms and Conditions

Terms and Conditions

Last Updated: 28 December 2024

1. Introduction

Welcome to FudKing! By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our service.

2. Definitions

• “Company” refers to FudKing.
• “Customer” refers to you, the individual using our delivery service.
• “Service” refers to the farm-to-home food delivery provided by FudKing.
• “Products” refers to fresh produce and other food items available for delivery.

3. Ordering

• Eligibility: Customers must be 18 years or older to place an order.
• Order Placement: Orders can be placed through our website only for now. Please ensure that all details provided are accurate and complete.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your order.

4. Payment

• Payment Methods: We accept credit/debit cards, mobile payments, and other payment methods as specified on our website.
• Billing: Your payment will be processed at the time of order placement. All prices are inclusive of applicable taxes.
• Refunds: Refunds are issued at the discretion of the Company. For more information, refer to our Refund Policy.

5. Delivery

• Delivery Areas: We currently provide delivery services within Nigeria. Other regions opening soon.
• Delivery Time: Delivery times are subject to availability and will be confirmed upon order placement. While we strive to deliver within the specified timeframe, delays may occur due to unforeseen circumstances.
• Delivery Fee: A delivery fee may apply, as specified on our website.

6. Products

• Availability: Products are subject to availability. In the event an item is out of stock, we will notify you and offer a substitute or refund.
• Quality: We guarantee that all products are sourced fresh from farms and delivered with care.

7. Cancellations and Modifications

• Cancellations: Orders can be canceled or modified within 2 hours of placement. After this period, cancellations or modifications may not be possible.
• Process: To cancel or modify your order, please contact our customer service team at [email protected].

8. Returns and Refunds

• Returns: We do not accept returns of perishable goods. If there is an issue with your order on collecting it, please do not accept it or contact our customer service team within 3 hours of receipt.
• Refunds: Refunds will be processed if the delivered products are found to be defective or damaged upon delivery. Please refer to our Refund Policy for more information.

9. Liability

• Limitation: The Company is not liable for any indirect, incidental, or consequential damages arising from the use of our service.
• Force Majeure: The Company is not liable for any delays or failures in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation issues.

10. Privacy

• Data Collection: We collect and process personal data in accordance with our Privacy Policy.
• Confidentiality: We are committed to protecting your personal data and ensuring confidentiality.

11. Amendments

• Changes: The Company reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them regularly.

12. Governing Law

• Jurisdiction: These terms and conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from or related to these terms must be resolved in the courts of Nigeria.

13. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at [email protected].